NOTICE ON PERSONAL DATA PROTECTION/PRIVACY POLICY
Introduction
Personal data may be collected during the ordinary course of operation of our Applications and Services. Examples include:
• Name, email address, and telephone number for the purpose of booking registration and access;
• Device information to identify the device.
The data collected through this device is the property of the Besut District Council and our collaborative partners who have entered into appropriate agreements with us to protect such data. Although these partners share telematics data with us (to enable us to fulfil the stated purposes), we will not share any information that can personally identify our customers or their bookings.
Besut District Council (hereinafter referred to as “La Hot Spring Booking System”, “We”, “Us”, or “Our”) is committed to protecting users’ personal information (hereinafter also referred to as “the user”, “you” or “your”) and shall take all necessary steps to ensure the security of personal data in accordance with the Personal Data Protection Act 2010 (PDPA 2010).
This notice explains how the La Hot Spring Booking System collects, uses, stores, and discloses information gathered from users and applies solely to personal data processed for commercial transactions.
Collection of Personal Information
The La Hot Spring Booking System will not collect personal data that directly identifies you through our mobile application ("Application") unless you voluntarily choose to provide such information and/or continue usage after being informed that your data will be recorded.
The information collected includes, but is not limited to: name, identification number, email, phone number, address, bank account information, and any other personal data as defined under PDPA 2010. The La Hot Spring Booking System will collect and process data when users purchase tickets using this application.
Purpose of Data Collection
• To process your service requests;
• To carry out payment transactions, issue notices, forms, letters and related documents;
• To respond to your enquiries;
• To communicate via email, telephone calls, SMS, social media, etc.;
• For other purposes related to the services or products offered;
• Market research and trend analysis;
• To prevent or report criminal activities such as fraud, corruption, and money laundering;
• To comply with legal requirements, regulations or court orders;
• For internal records and database maintenance;
• To assess credit risk and user credibility;
• To monitor and improve service quality.
Disclosure of Users' Personal Information
Your information may be disclosed to the following parties, solely for the purposes stated:
• Relevant agents and service providers;
• Necessary third-party service providers;
• Individuals bound by confidentiality obligations;
• Authorities, where required by law.
The La Hot Spring Booking System will not sell, trade or rent your personal information to unrelated third parties.
Data Retention Period
Your personal data shall be retained for as long as necessary to fulfil the purposes stated, based on internal practices and legal as well as accounting requirements.
Your Responsibilities
You are responsible for providing accurate personal data. Failure to do so will result in our inability to process your data and the immediate suspension of our services to you.
If you do not wish for your information to be collected through cookies while browsing our website, you may disable cookies via your internet browser settings or delete your browsing history and cache.
Your Rights in Relation to Data Protection
Right of Access: You may request access to your personal data with reasonable notice and a nominal fee as agreed by us. Right to Rectification: You may request corrections if your data is inaccurate or outdated, subject to our agreement. Right to Erasure: You may request your data to be deleted under certain conditions, subject to our agreement. Right to Restrict Processing: You may restrict the processing of your data, including the withdrawal of marketing consent, subject to our agreement. Right to Object to Processing: You may object to data processing under certain circumstances, subject to our agreement. Right to Data Portability: You may request the transfer of data to another organisation or directly to yourself, subject to our agreement.
Contact Us
For any request to access or rectify your personal data, kindly contact us at: Office: Besut District Council
Address: Majlis Daerah Besut, 22200 Besut, Terengganu Darul Iman
Official Name & Registration: Established on 1 January 1981 under the Local Government Act 1976 (Act 171)
Email: [email protected] [email protected]
Telephone: Main Office:
09-695 6388 La Hot Spring Management: Ms Farha: +60 13-604 5967 Mr Nazrol: +60 13-976 5723
Changes to this Notice
The La Hot Spring Booking System reserves the right to amend or update this notice at any time based on legal requirements or operational changes within the council.
Any amendments shall be communicated through the website or application. Continued use after such amendments shall constitute acceptance of the revised notice.